To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days from your invoice date.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my exchange item?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange request.
- If you are approved, then your exchange request will be processed, and we will ship out the exchange item within 3 working days.
- Please refer to our "Delivery & Shipping" Policy to find out more about the delivery time frame.