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Returns & Exchange

RETURNS AND EXCHANGE POLICY 
(For online purchase only)

Normal priced items are exchangeable within 14 days from your invoice date.

Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. 

For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear, socks, and / or any type of inner wear.

We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect.  In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.

STRICTLY NO exchange for items sold under / such as Flat Price, Mark Down, and Stock Clearance items , which you will see the term [Not valid for Exchange] in the Invoice. 

Exchange Policy is granted for 1 time only for each item.

If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.

IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE  AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE. 

EXCHANGES BY COURIER

Please follow the steps below or you can call our customer service at 016-9014283 to assist you on the return process.

  1. Sign in to your account and select ‘My Account’
  2. Click on 'My Orders' and copy your order number containing the items you want to return.
  3. Click 'Return Online' and fill in your Contact Details and 'Return Order Number'          
  4. Click 'Start' once you complete
  5. You will receive an email from us and our customer service team will contact you

The goods are your responsibility until it reaches our warehouse.  Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return.  As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We are not responsible for any items that are returned to us by mistake.

We reserve the right to refuse any exchange.  We reserve the right not to accept returns or exchange received after 14 days of the invoice date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.  

Should the items you wish to exchange the size or color is not available, you can choose to issue a refund through a store credit to your user account which may be used for future purchases. This store credit is only eligible for use in pangoifashion.com and not in retail stores. Any store credit will have a validity of 6 months from the date when it is credited into your account.

STRICTLY NO cash refund. Returns will be processed within fourteen (14) working days of receipt of the returned items. 

Customers who wish to return / exchange items on their order may do so according to our return & exchange policy. The customer is solely responsible and liable for the courier charges, costs and expenses. We advise all customers to return products via a recordable or tracked means as we can not accept responsibility for items lost in return transit.

Please send to address:

PANGOI

No. 19A Lorong Sanggul 1B,
Bandar Puteri,

41200 Klang, 
Selangor Darul Ehsan, Malaysia.

Tel: +6016 901 4283